The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All content appearing on this Web site is the property of:

Douglas Connection
Austin, TX 78729

Copyright © 2011-2021 Douglas Connection. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2021 Douglas Connection. All rights reserved.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Douglas Connection. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Douglas Connection or any third party, except as expressly granted herein.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Douglas Connection and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Douglas Connection believes that customer conduct violates applicable law or is harmful to the interests of Douglas Connection and its subsidiaries.

Privacy Policy
Douglas Connection use of personal information that you may submit to Douglas Connection through this Web site is governed by the Douglas Connection Privacy Policy. We do not give your information to anyone else unless required to do so by law enforcement.

Shipping & Delivery
At this time, Douglas Connection ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Douglas Connection may ship merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Free USPS Priority Mail Flat Rate or 1st class shipping (if it fits it ships free) is automatically applied to orders with a merchandise total of $199 or more, after any other discounts and before shipping, handling, and taxes are added. Offer subject to change or expiration at any time at the discretion of Douglas Connection. Free shipping method is at the discretion of Douglas Connection.

In stock items ordered Monday – Friday (excluding holidays) will usually be shipped the following business day. Because some items that show being in stock are drop shipped directly to you from the manufacturer or their distributor, we can not guarantee shipping time.  Barring events beyond our control, such as COVID and severe weather, your order would be expected to arrive within 5-7 business days. Please note that there are some areas of the country that may take longer to service. Custom cable orders are subject to longer shipping time. Special order and out of stock items will take longer to ship. If you have any questions about the expected date for shipment of your cable order, special order items, or out of stock items, please contact us.

We may require a signature upon delivery. If you or someone else is not available to sign for your package, please make arrangements to have your package delivered or picked up in a timely manner. Any orders returned to us as undeliverable, or not picked up, may incur additional shipping charges.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Douglas Connection is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax
Douglas Connection charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Douglas Connection makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Douglas Connection SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Douglas Connection BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Douglas Connection.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Douglas Connection is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Douglas Connection.

The inclusion of material on this server does not imply any endorsement by Douglas Connection, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Douglas Connection tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Douglas Connection reserves the right to change its payment procedures at any time without prior notice to you. Any return must be approved by us, and a Return Authorization received by you before you ship. You are responsible for any shipping charges to return products to us. You must send a tracking number to us and include the return authorization number in that message. In your best interest, we suggest you insure your return, because if we do not receive your return or it is damaged in shipment, there will be no refund. Any returns must be received by us in un-used new condition in the original unopened packaging, or in the case of used equipment be returned in the same condition it was in when we sold it to you.  If Your return is not received by us in the condition described, you will not recieve a refund. There will be a 20% restocking charge deducted from any refund. Shipping charges to you, and since paypal no longer returns them to us, any paypal fees we were charged will also be deducted from your refund.  This policy also applies to refused, undeliverable and failed delivery attempts returns.

Store Hours
Customer service is available as defined on the Contact Us page of this Web site.

Custom Cable Length

When you order custom cables made by Douglas Connection, the length you order is the length of the unterminated cable we use to make your cable.  Your finished cable will usually be a little bit longer tip to tip than the length you ordered.  The length of your finished cable will usually be a little bit shorter between the connectors on each end than the length you ordered, since some of the raw cable will be inside the connectors.